Please contact us within 24 hours if you need to request a change or cancellation. Custom orders are processed immediately, but in some cases we can catch or cancel an order if it is within the first 24 hours. Please reach out to hello@monyajewelry.com as soon as possible and we will make every effort to change/cancel an order within 24 hours.

By setting up an account with Monya, or as a guest with your order number, you can check the status and shipping of your order at any time. Didn't get your confirmation number? Make sure to check your spam folder to get in touch with our customer service team.

Due to the custom nature of personalized pieces (all Monya pieces are made to order) we do not offer refunds or exchanges. If there was a mistake with the final piece you received, please get in touch with us within the first 30 days after shipping so we can make it right.

Absolutely. Please get in contact with our customer service team and we can get you set up with the next steps.

Indeed they are! All metals used in the manufacturing process are upcycled silver and gold made from recycled or pos-consumer materials.

Yes, yes and yes. Proudly designed and manufactured in Chicago for over 100 years (and we've always done it this way).

Our jewelry and manufacturing studio is family owned and operates out of Chicago, Illinois. Because we design and create all of the product ourselves, our customers don't incur unnecessary markups from third party manufacturers, overseas shipping cost and other fees associated with most brands.

We have a 3-month warranty for our chains, plating, and stones. Please reach our customer service team here for instructions and next steps.

If you have the misfortune of losing a diamond out of the setting within the first 3 months of your purchase, we will facilitate a repair or replacement at no cost. Please reach our customer service team here for instructions and next steps.