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FOR YOU. FOR THEM. FOREVER.

FOR YOU. FOR THEM. FOREVER.

FAQ

Shipping/Returns

By setting up an account with Monya, or as a guest with your order number,  you can check the status and shipping of your order at any time. Didn’t get your confirmation number? Make sure to check your spam folder or get in touch with our customer service team.

Due to the custom nature of personalized pieces (all monya pieces are made to order) we do not offer refunds or exchanges. If there was a mistake with the final piece you received, please get in touch with us within the first 30 days after shipping so we can make it right.

Absolutely. Please get in contact with our customer service team and we can get you set up with next steps.

Product Information

Indeed they are! All metals used in the manufacturing process are upcycled silver and gold made from recycled or post-consumer materials.

Yes, yes and yes. Proudly designed and manufactured in Chicago for over 100 years (and we’ve always done it this way).

Our jewelry and manufacturing studio is family owned and operates out of Chicago, Illinois. Because we design and create all of the products ourselves, our customers don’t incur unnecessary markups from third party manufacturers, overseas shipping costs and other fees associated with most brands.

We have a 3-month warranty for our chains, plating, and stones. Please reach our customer service team here for instructions and next steps.

If you have the misfortune of losing a diamond out of the setting within the first 3 months of your purchase, we will facilitate a repair or replacement at no cost. Please reach our customer service team here for instructions and next steps here.